This is the first time something like this has happened to me. Can you walk me through it?

We have homeowners on our team, and we know what it’s like to go through this. It is our pleasure to equip you with the knowledge necessary and guide you through this process. Not only do we speak the language of a homeowner, but we speak the language of insurance, so we can make sure you receive everything you deserve to make your home whole again.

This is the first time something like this has happened to me. Can you walk me through it?